Customer Service Survey

Consultation has concluded

The Glenorchy City Council provides a broad range of services to our community, and we are committed to providing our customers with outstanding service.

How are we doing?

We’d like to hear about your Customer Service experiences. Your feedback will help us continue to improve our customer service.

You can…

Complete the survey at the bottom of this page.

Alternatively, if you're in a rush, you can simply complete the 'Quick Poll' in the side menu of this page.

Or even better, you can do both!

When answering either of these, please think about your interactions with Council in the past year. And remember, please be open and honest, we are truly committed to improving our service!

How long do I have to leave feedback?

Both the survey and the quick poll will close at 5pm on 31 July 2021.

Our Customer Service Strategy

In early 2020, we commenced development of our Customer Service Strategy to identify where we can better serve our community. The draft Strategy was adopted by Council in the September 2020 Council Meeting.

We strongly believe that customer service is everyone’s responsibility across Council. Therefore, we are committed to ensuring that the implementation of this Customer Service Strategy is not just the responsibility of the Customer Service team, but rather, all staff.

The purpose of this Strategy is to define what outstanding customer service looks like at Council, and to provide a clear action plan for how we will improve our customer service and deliver on our commitment to the community.

The Strategy includes four principles that outline our approach to delivering customer service. Each principle includes a set of actions that we will prioritise and complete over its five-year term.

Where can I find more information?

Copies of our Customer Service Strategy, and our Customer Service Charter can be found in the Important Links section of this page.




The Glenorchy City Council provides a broad range of services to our community, and we are committed to providing our customers with outstanding service.

How are we doing?

We’d like to hear about your Customer Service experiences. Your feedback will help us continue to improve our customer service.

You can…

Complete the survey at the bottom of this page.

Alternatively, if you're in a rush, you can simply complete the 'Quick Poll' in the side menu of this page.

Or even better, you can do both!

When answering either of these, please think about your interactions with Council in the past year. And remember, please be open and honest, we are truly committed to improving our service!

How long do I have to leave feedback?

Both the survey and the quick poll will close at 5pm on 31 July 2021.

Our Customer Service Strategy

In early 2020, we commenced development of our Customer Service Strategy to identify where we can better serve our community. The draft Strategy was adopted by Council in the September 2020 Council Meeting.

We strongly believe that customer service is everyone’s responsibility across Council. Therefore, we are committed to ensuring that the implementation of this Customer Service Strategy is not just the responsibility of the Customer Service team, but rather, all staff.

The purpose of this Strategy is to define what outstanding customer service looks like at Council, and to provide a clear action plan for how we will improve our customer service and deliver on our commitment to the community.

The Strategy includes four principles that outline our approach to delivering customer service. Each principle includes a set of actions that we will prioritise and complete over its five-year term.

Where can I find more information?

Copies of our Customer Service Strategy, and our Customer Service Charter can be found in the Important Links section of this page.